Once purchased, all tickets are non-refundable. However, in certain cases, a refund may be deemed necessary. Any and all refund requests must be made at least 72 hours before the event. No refunds will be issued on the day of or the day after the event unless the event is canceled. Any refund processed will be sent minus any transaction fees paid. (Once a ticket has been processed by our third-party payment gateway, Stripe, a service fee is charged to process the transaction. Unfortunately, we are unable to refund this service fee once a ticket has been paid for).
Refunds can be requested by filling out our contact form below or by emailing us at: Noreply@LuluTickets.com.
Refunds for Canceled Events
Certain events may be eligible for a refund if the event has been canceled. An “event cancellation” is defined as an event in which the headlining artist or performer does not perform in any way, shape, or form. If the event is canceled, all buyers will be notified by email and issued a refund automatically, excluding any service fees collected. Please allow up to 5 – 10 business days to receive your full refund (not including transaction fees). In the event that a specific event is hosted by a third-party promoter, such refunds are at the sole discretion of the promoter. Lulu Tickets is not responsible for any refunds if a canceled show is hosted by a third-party promoter. For more information on this, please see our Terms of Service located here.
All refunds processed will be sent minus any transaction fees associated with the transaction.
Refunds for Rescheduled Events
All customers will be contacted by email regarding all-new show dates and times. If you can’t make it to the rescheduled event, refunds are up to the discretion of the artist, team, venue, or promoter. We’ll do everything we can to assist you. Please contact us!
